Header Message

FAQs Page

Orders

How can I track my order?

You can check the status of your order online via the tracking number which was sent in your order confirmation email. If there is a problem with your order tracking, please email us atsales@amonev.com or call +44 330 043 1716 to speak to a member of the Amonev Customer Care team. Please have your order number at hand when making enquiries.

Can I change my order?

Once an order is submitted, we are unable to change the ordered products, or the quantity selected. In this situation, we suggest you contact us and cancel the incorrect order. Thereafter, we recommend you place a new order on our website, with the correct item(s), at your own convenience.

Can I change my delivery address?

If you wish to make a change in your delivery address, please contact us and we will do our best to assist you in this matter. In the event we are unable to process the address change directly on our system, usually, because the package has already been shipped, we will need to contact our courier to make any modifications to the delivery address. In order to help you further, we would really appreciate if you could provide us with the following information:
– Full name
– Company name (if needed)
– Full delivery address
– Phone number
– Email address
Kindly observe, this process will delay the delivery time; Amonev is not responsible for any delay in delivery due to an address change request by the customer.

What if an item is out of stock or on backorder?

We generally restock all of our product lines when they are running low. However, on the rare occasion when an item is out of stock, we would expect to have the product back in stock with 7 days. You may still order and as soon as we have completed manufacturing your product, we will send it out for delivery – this is known as backorder.

Can I place an order over the phone?

That is not a problem. We are happy to take your order over the phone. Please contact the Amonev team for assistance during our office hours.

Call us on:

+44 330 043 1716

Monday – Friday
9am-5pm (GMT)

How do I cancel my order?

In the event you wish to cancel your order, please contact us as soon as possible.
The cancellation is not valid until the customer has confirmed with Amonev Ltd via email. If we are unable to process the requested cancellation immediately, usually because the package has already been shipped, we will contact our courier to have the package returned to our warehouse. Only once the package has returned to our warehouse, will we be able to process the cancellation.

Shipping and Delivery

How do you send items?

Amonev Ltd offers free UK shipping. We send our items within the UK by Royal Mail or another track-able courier service and International shipping is by DHL.

Do you ship to international locations?

Yes, we do. Amonev offers international shipping. Simply checkout as usual and select your country and enter delivery address details.

When will I receive my order?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date. You should receive your order within 3-5 business days. Packages are not shipped nor delivered on weekends and local public holidays. Please note that our delivery times are estimates and may vary due to external factors outside of Amonev’s and our courier’s control. These factors may includebut are not limited to, extreme weather conditions, technical failures, customs delays, etc.

I have received the wrong product. What do I do?

If you receive your package, and it is not as you ordered, please contact us immediately. We will do everything we can to correct our mistake as promptly as possible.

My order was damaged in the post. What do I do?

Whilst Amonev Ltd does not take responsibility in shipment delays nor damages caused during transportation, we value our customers.Please get in touch with our Amonev Customer Care team at sales@amonev.com to report the issue in order to help resolve the matter.

Products

Why have you discontinued certain products?

We are consistently working to improve our range ranges so you may find that a product has been discontinued.We generally discontinue a line based on feedback that the item is not to our customers’ preferences. We are always welcome comments so if there is something you would like brought back, please get in touch to let us know.

Returns

What is your return and exchange policy?

If there is an issue with the product itselfdue to defects in materials or craftsmanship, please contact our Amonev Customer Care team atsales@amonev.com as soon as possible. At Amonev we operate a 14 days refund policy from date of purchase. If for any reason you are not entirely satisfied with your order, you can return it to us within 14 days for a full refund; providing that the product is undamaged and in its original condition. If consumers use their right to send back an order, they should contact Amonev Ltd in order to get a return label. Kindly note that Amonev Ltd does not take responsibility for any items lost during the return shipping. For any further information please read our Return Policy and Terms of Use.

Do I have to pay for postage?

Amonev Ltd covers the shipping costs for returns. If consumers use their right to send back an order, they should contact Amonev Customer Care team in order to get a return label. Once the team are contacted, they will provide full shipment information and a prepaid return label, which can be printed and attached to the parcel. Kindly note that Amonev Ltd does not take responsibility for any items lost during the return shipping. For any further information please read our Return Policy and Terms of Use.

When will I receive my refund?

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.
It must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the watch was received.
If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 10 business days.
Please note that campaigns and holidays can delay the processing
of your return slightly. Do not hesitate to contact us if you should have any questions regarding this

Warranty

How Long Is The Warranty?

All our products are made with high quality materials and come with a ten-year manufacturer’s warranty. Under the limited warranty, your product part(s) and workmanship are guaranteed under normal use for ten-years from the date of purchase. If you become aware of a defect in parts or workmanship during this time, Expier Ltd will, at its sole discretion, provide for repair or replacement of your items in accordance with the terms herein. If your product or any original parts are not available, a substitute of equal value may be provided for purposes of repair or replacement.

What Is Not Covered In The Warranty?

Amonev Ltd warranty does not cover any of the following:

Battery, straps, crown, or glass replacement

Defects and damages due to loss, theft, fire, water, or natural disasters

Failure or damage caused by improper use, carelessness (knocks, dents, crushing, broken glass, etc), or accidents

Failure or damage caused by unjustifiable repair or modification

Aesthetic changes, defects, and damages due to normal wear and tear and ageing (e.g. minor scratches on the case and/or glass, altercation of the strap, etc)

Watches where the serial number is missing or has been erased, altered, falsified, replaced, defaced, or made illegible

Please read our Terms of Use for full details.

Privacy

What Do You Do With My Information?

At Amonev we completely respect your privacy. Despite us having no intention to, the information you provide will not be given to any third party without your consent. Please read through our Privacy Policy and Terms of Use for any further information.

What Do You Do With My Credit Card Details?

Amonev understand how important security is to our customers. We therefore only accept payment online via PayPal. You do not have to have a PayPal account, you can pay through PayPal using your debit or credit card. PayPal uses cutting-edge data encryption, fraud detection tools and all kinds of other advanced techniques to improve security and is one of the most trusted online payment systems. PayPal accepts VISA, VISA Electron, MasterCard, Maestro, Solo and American Express. The payment will appear on your statement as our parent company Amonev Ltd.

Our system operates so that once your payment has been processed and cleared, we will then dispatch your item. Therefore, please ensure you have adequate funds in your account to cover the order. If we have a problem with your payment, we will inform you either by email or telephone. It is recommended that you check your email often and supply a telephone number we can contact you on easily if the order is urgent, as we may need to contact you before we can dispatch your order.

Please add our address sales@amonev.com into your address book to ensure our emails do not go into your spam folder.

How Do I Stop Receiving Newsletter Emails?

If you no longer wish to receive Amonev newsletters, simply
click the ‘unsubscribe’ link at the bottom of your email and you will stop receiving updates.

Contact

Can I Contact You Via Phone?

Yes, you can. We are always happy to help.

Call us on:

+44 330 043 1716

Monday – Friday
9am-5pm (GMT)

Can I Write To You?

Yes, you
can write
to us.
We’d love to hear from you.

Amonev Ltd
Unit J Franklin Industrial Estate
Franklin Road
London
SE20 8HW
United Kingdom

welcome to Amonev Kids
please choose your country